1. Cancellation Policy

• Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via SMS and/or email. Health Basix reserves the right to reschedule or cancel an appointment without any prior notice
• A user is made to wait by the doctor and was not able to meet the doctor, User needs to write to us at support@healthbasix.com within 5 working days of the occurrence, in such case entire consultation charges as mentioned at the time of booking will be refunded to the user in the next 7 business days.
• A user does not show up for the appointment that was booked with a Doctor, without canceling the appointment beforehand, the amount will not be refunded nor will be treated again for this consultation fee.
• A user will not be refunded if the doctor does not meet the patient at the exact appointment time and if the user does not wish to wait it is the user who has to take a call to wait or let go of the consultation charges, but there will not be any amount refunded.
• The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting Doctor’s discretion
• Consultations can be booked, rescheduled or canceled only within the stipulated time limits as mentioned at the time of booking.

Refund Policy

• Health Basix offer’s online mode of payment. You may use internet banking or debit/credit card for making payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees.
• Health Basix shall not be liable in any manner whatsoever, if incorrect or inaccurate credit / debit card details are provided by you for making the payment of consultation Fees or you use a credit/ debit card which is not lawfully owned by you or if you permit a third party to use your password or other means to access your account
• Health Basix shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third party website and / or required by law regulation or court order
• Refunds will not be made against any online transaction.
• Health Basix reserves the right to modify / implement a new pricing structure at any time prior to billing you for your initial payment or for future payments.

General Terms & Conditions

• This agreement shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts in India.
• Health Basix makes no representation that the services are appropriate for patients in any other location except India as HealthBasix.com operates and controls this website from Coimbatore, India.
• If any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the agreement shall continue in effect
• You acknowledge that the relationship created through your use of this website shall be of principal to principal. You shall not represent yourself as a representative agent or employee of HealthBasix.com
• You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into legally binding agreement
• The terms and conditions herein form an agreement. Please read this agreement carefully and if you are not agreeable to any terms and conditions please do not proceed further.
• By clicking on “I Agree” and proceeding further you signify that you read through, understood and accepted aforementioned terms and conditions of use of service. You must agree to the above terms and conditions in order to avail the services through the website. If you have any queries or need any clarification or assistance please contact us at +91 77181 08108 or can write to us at support@healthbasix.com.